Job Description:

Store Manager Job Profile:

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Position: Store Manager

Overview: As a store manager, you will be responsible for overseeing the overall operations of a coffee shop or café. You will lead a team, ensure exceptional customer experiences, and drive business growth. This role requires strong leadership skills, business acumen, and a passion for delivering high-quality products and services.

Responsibilities:

1. Team Leadership:

   • Lead, mentor, and motivate a team of baristas and support staff.

   • Set clear expectations, delegate tasks, and provide guidance and support.

   • Conduct regular performance evaluations and provide constructive feedback for employee development.

   • Foster a positive work environment, promoting teamwork, collaboration, and open communication.

   • Facilitate training programs to enhance employee skills and product knowledge.

2. Customer Service and Experience:

   • Ensure exceptional customer experiences by maintaining high standards of service.

   • Handle customer inquiries, concerns, and complaints, ensuring prompt resolution and customer satisfaction.

   • Monitor customer flow and service levels, making adjustments to optimize customer experience.

   • Implement strategies to enhance customer loyalty, engagement, and overall satisfaction.

   • Continuously seek customer feedback and implement improvements based on insights.

3. Operations Management:

   • Oversee day-to-day operations, including opening and closing procedures, cash handling, and inventory management.

   • Develop and implement operational policies, procedures, and guidelines to optimize efficiency and productivity.

   • Monitor and analyze sales, expenses, and other performance indicators to achieve financial targets.

   • Manage inventory levels, place orders, and ensure product availability while minimizing waste.

   • Ensure compliance with health and safety regulations and food handling guidelines.

4. Business Development:

   • Develop and execute strategies to drive business growth, increase sales, and maximize profitability.

   • Analyze market trends, customer preferences, and competition to identify opportunities for expansion.

   • Implement marketing initiatives to promote the coffee shop, attract new customers, and retain existing ones.

   • Collaborate with marketing teams to develop promotions, campaigns, and loyalty programs.

   • Build and maintain relationships with suppliers, vendors, and local business partners.

5. Quality Control and Standards:

   • Maintain high-quality standards for products, cleanliness, and overall store presentation.

   • Monitor and enforce adherence to standard operating procedures and quality control measures.

   • Conduct regular audits to ensure equipment functionality, cleanliness, and maintenance.

   • Address any issues related to product quality, equipment, or supplies promptly and effectively.

   • Implement quality improvement initiatives and provide training on quality standards.

6. Financial Management:

   • Develop and manage budgets, tracking expenses, and revenue to achieve financial targets.

   • Control labor costs by optimizing scheduling and labor allocation.

   • Monitor and analyze sales data, profit margins, and key performance indicators.

   • Implement cost-saving measures without compromising quality and customer experience.

   • Prepare financial reports, forecasts, and variance analysis for senior management.

Requirements:

• Previous experience in a management role, preferably in the coffee or hospitality industry.

• Strong leadership and decision-making skills, with the ability to inspire and motivate a team.

• Excellent interpersonal and communication skills, with the ability to build positive relationships with employees, customers, and stakeholders.

• Business acumen and understanding of financial management principles.

• Customer-centric mindset, with a focus on delivering exceptional service and building customer loyalty.

• Knowledge of coffee preparation techniques, beverage recipes, and quality control measures.

• Familiarity with inventory management, cost control, and operational efficiency.

• Flexibility in working hours, including early mornings, evenings, weekends, and holidays.

• Adherence to health and safety regulations and food handling guidelines.

As a store manager, you will be at the forefront of creating a positive and engaging environment for both customers and employees. Your leadership, business acumen, and commitment to excellence will drive the success and growth of the coffee shop while ensuring exceptional customer experiences.