Shift Supervisor Job Profile:

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Position: Shift Supervisor

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Overview: As a shift supervisor, you will play a key role in overseeing the daily operations of a coffee shop or café. Working closely with the store manager, you will ensure the smooth functioning of the establishment, lead a team of baristas, and provide exceptional customer service. This position requires strong leadership skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.

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Responsibilities:

1. Team Management:

   • Supervise and provide guidance to a team of baristas, ensuring they deliver excellent customer service.

   • Assign tasks, set priorities, and delegate responsibilities effectively.

   • Train new team members on coffee preparation techniques, customer service, and store procedures.

   • Foster a positive work environment, promoting teamwork, open communication, and collaboration.

   • Conduct regular performance evaluations and provide constructive feedback to team members.

2. Customer Service:

   • Ensure outstanding customer experiences by maintaining high standards of service.

   • Handle customer inquiries, concerns, and complaints, ensuring prompt resolution and customer satisfaction.

   • Lead by example in delivering exceptional customer service and creating a welcoming atmosphere.

   • Monitor customer flow and assist with customer service during busy periods.

   • Seek opportunities to enhance the customer experience and implement improvements.

3. Operations Management:

   • Open and close the store, following proper procedures and ensuring all tasks are completed efficiently.

   • Manage cash handling, including cash registers, balancing, and deposits.

   • Oversee inventory management, including monitoring stock levels, placing orders, and receiving deliveries.

   • Ensure compliance with health and safety regulations and food handling guidelines.

   • Maintain cleanliness and organization of the store, including the coffee preparation area and customer seating area.

4. Quality Control:

   • Ensure consistency in coffee preparation, beverage presentation, and overall product quality.

   • Monitor and enforce adherence to standard operating procedures and recipe guidelines.

   • Conduct regular checks on equipment functionality, cleanliness, and maintenance.

   • Address any issues related to product quality, equipment, or supplies promptly and effectively.

   • Collaborate with the store manager to implement quality improvement initiatives.

5. Communication and Reporting:

   • Communicate effectively with the store manager, providing updates on operations, team performance, and customer feedback.

   • Maintain accurate records and reports, including sales data, inventory counts, and employee schedules.

   • Collaborate with the store manager and team members to develop and implement effective communication strategies.

   • Participate in team meetings and relay information to the baristas regarding new initiatives, promotions, and changes in procedures.

 

Requirements:

• Previous experience in a supervisory or leadership role, preferably in the coffee or hospitality industry.

• Strong leadership skills, with the ability to motivate and inspire a team.

• Excellent interpersonal and communication skills, with the ability to build positive relationships with team members and customers.

• Customer-centric mindset, with a focus on delivering exceptional service and resolving customer issues.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Knowledge of coffee preparation techniques, beverage recipes, and quality control measures.

• Familiarity with cash handling procedures and inventory management.

• Flexibility in working hours, including early mornings, evenings, weekends, and holidays.

• Adherence to health and safety regulations and food handling guidelines.

 

As a shift supervisor, you will play a vital role in ensuring the smooth operation of the coffee shop, leading a team of baristas, and delivering exceptional customer experiences. Your leadership, organizational skills, and dedication to providing outstanding service will contribute to the success and growth of the coffee shop.